Good to Know

FAQ & Policies

Everything you need to know before booking — how we work, deposits and payment, and our cancellation policy.

Booking & General

Frequently Asked

What areas do you serve?

We're based in and serve the Greater Toronto Area. Travel beyond the GTA can be arranged — just ask.

How do I book?

Reach out through our contact form or by email. We'll confirm the package, price and deliverables with you in writing, then a deposit reserves your date.

How far in advance should I book?

As early as possible, especially for weddings and events — dates are only held once a deposit is received.

How and when do I receive my photos and videos?

Everything is delivered digitally through a private online gallery you can view and download. Delivery timing is confirmed at booking (social content is typically 5–7 business days).

Do you offer drone, printed albums, or same-day edits?

Not at this time. We focus on cinematic coverage and digital delivery.

Anything I should prepare for a headshot session?

Solid colours photograph best — please avoid graphic t-shirts, visible logos and busy patterns.

Deposits & Payment

How Payment Works

Is a deposit required?

Yes. A 50% deposit is required to reserve your date for weddings and events. Headshots are paid in full at the session; other services are arranged in writing.

When is the balance due?

For weddings, a 50% deposit reserves your date and the 50% balance is due on delivery, along with the cost of the edited photos you select. For events and shorter shoots, the balance is due before or on delivery. Monthly retainers are billed at the start of each month.

How does photo editing work?

For weddings and event photography, you receive the full shoot as a proof gallery. You choose your favourites, and only those are professionally edited — billed per photo ($8 + tax each) or in discounted bundles of 25, 50 or 100.

What payment methods do you accept?

Interac e-Transfer, credit/debit card, or cheque.

Do your prices include tax?

Prices are shown before tax. 13% HST applies to the total.

When do I get my final files?

Final edited photos and films are released once payment is complete. We may share a small preview beforehand.

Cancellations & Rescheduling

If Plans Change

What is your cancellation policy?

The booking deposit is non-refundable, as your date is reserved exclusively for you and we turn away other bookings. Any payments beyond the deposit are refundable up to 14 days before the date of service.

What if you have to cancel?

If we ever must cancel due to circumstances beyond our control (illness, emergency, equipment failure), we'll make every effort to arrange a qualified replacement or refund all payments in full.

Can I reschedule?

Rescheduling is subject to availability, and your deposit transfers to the new date wherever possible.

Full terms are set out in our client booking agreement, confirmed before any booking.

Still have questions?

We're happy to walk you through anything before you book.

Get in Touch